Frequently Asked Questions for Financing
Most customers set up automatic payments to debit from their bank account at the dealership when they receive their new vehicle. Finance customers can also contact our Customer Experience team at 1-800-465-4591 to make a payment or pay by mail. GM Financial does not accept payments made in person.
If you're a finance customer, you can find account information or message our Customer Experience team by logging into MyAccount. You can also call us at 1-800-465-4591.
You can ask for your account to be reviewed for due date eligibility by contacting our Customer Experience team at 1-800-465-4591.
If you're a finance customer, you can message our Customer Experience team when you're logged in to MyAccount. You can also call us at 1-800-465-4591.
Contact Us
Existing Customers:
Phone Support
Phone Support Hours:
| Mon – Thurs | 8 a.m. – 8 p.m. ET |
| Fri | 8 a.m. – 6 p.m. ET |
| Sat | Closed |
| Sun | Closed |
Email Support
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Questions:
Make a Payment
Most customers are enrolled in a pre-authorized payment plan. If you have a question about your payment, or would like to see other options, you can find them below or contact our Customer Experience team at 1-888-557-5327.
Customer Resources
Log in to MyAccount
View your account information.
Dealer Locator
Find a GM dealership near you.