Customer Centre FAQ

Most customers set up automatic payments to debit from their bank account at the dealership when they receive their new vehicle. You can also contact our Customer Experience team at 1-800-465-4591 to make a payment or pay by mail. GM Financial does not accept payments made in person.

You can find payoff details by logging in to gmfinancial.ca/MyAccount or contacting our Customer Experience team at  1-800-465-4591.

Any overage or extra payments on an account should be refunded within 30 days.

Please contact our Customer Experience Team at 1-800-465-4591 for more information.

Keep in mind that your account balance may differ from your payoff balance due to interest charges, fees and other items that may be credited or debited to your account.

You can message our Customer Experience team when you're logged in to MyAccount. You can also call us at 1-800-465-4591 or email us at cservice@gmfinancial.com.

You can ask for your account to be reviewed for due date eligibility by contacting our Customer Experience team at 1-800-465-4591.

You can message our Customer Experience team when you're logged in to MyAccount. You can also call us at 1-800-465-4591 or email us at cservice@gmfinancial.com.

In order to protect the security and confidentiality of your information, we require the account holder to fill out a third-party authorization form or provide a Power of Attorney in order to provide any account information to anyone but the account holder. Only the account holder can submit authorization.

You may send the document to the following:

Fax Client Services:
1-866-861-4100

Mail: 
2001 Sheppard Ave. East
Toronto, Ontario
M2J 4Z8

Please forward requests for language servicing options to cservice@gmfinancial.com
or 

Mail:
GM Financial
700-2001 Sheppard Ave East
Toronto, Ontario
M2J 4Z8

Learn more about your options by visiting our lease-end page.

The GM dealership where you leased your vehicle is also an excellent source for information regarding your options. They can answer questions about the process for returning your vehicle, the inspection required, excess kilometre concerns and final invoices you can expect.

You are responsible for any applicable tickets, fees or taxes assessed during your lease contract. All applicable tickets, fees or taxes will be included on the end-of-term invoice.

Most customers set up automatic payments to debit from their bank account at the dealership when they receive their new vehicle. You can also contact our Customer Experience team at 1-800-465-4591 to make a payment or pay by mail. GM Financial does not accept payments made in person.

GM Financial does not offer a grace period. We require all payments be made by the due date listed on your statement. Interest charges and possible late fees will accrue and be applied to your account each day it is past due according to your contract. You can contact our Customer Experience team if you need help with your account at 1-888-557-5327.

To determine if your account is eligible, contact our Customer Experience team at 1-888-557-5327.

Yes. It could take 1-3 days, depending on your banking institution.

If you haven't already set up automatic payments to debit from your bank account at the dealership, you can make arrangements by contacting our Customer Experience team at 1-800-465-4591.

 You can make a payment by contacting our Customer Experience team at 1-888-557-5327.

Yes, payments can be made from a valid chequing account.

No, payments cannot be accepted by credit or debit card.

You can make a payment using Western Union® Quick Collect®. Payments must be submitted before 5 p.m. CT in order to be applied to your account on the same business day.

Please Note: Western Union® will charge a fee for this service.

Any overage on an account is automatically refunded to the customer within 60 days following date of payoff. To verify an overage on a paid-off account, you can contact our Customer Experience team at 1-800-465-4591.

Your account balance may differ from your payoff balance due to interest charges, fees and other items that may be credited or debited to your account.

Lease customers may have an outstanding balance for all contractual obligations, such as late fees, excessive mileage or excessive wear.

You can find payoff details by contacting our Customer Experience team at 1-800-465-4591.

Any overage or extra payments on an account should be refunded within 30 days.

You will typically receive a bill of sale or lien release, depending on the province the vehicle is titled in, 30 days after your account is paid in full (or earlier as required by provincial law).

Although terms vary between contracts, your first payment will generally be due 30 days from the date your contract is executed, and you will receive a billing statement approximately 14 days before your due date.

Only individuals on the contract can be added to the bill of sale. For further assistance, please contact our Customer Experience team at 1-800-465-4591.

You will need to go to your province's driver licensing and vehicle registration office
to re-register. Since each province has its own procedures to follow, we recommend that you contact them in advance. 

If you think you are a victim of identity theft, you may request an investigation through the process outlined below.

• A completed Investigation Request Form and copy of your ID Theft Report, such as a police report, that has already been filed with a Federal or local law enforcement agency is required to process a claim of identity theft. A completed ID Theft statement is not required, but will assist in expediting the claim.
• Mail documents to:
  GM Financial
  Attn: Risk Management
  2001 Sheppard Avenue East, Suite 600
  Toronto, ON M2J 4Z8
• We’ll begin the investigation once we receive the required documents.
• If GM Financial can establish the true identity of the victim and determines the claim to be valid, the victim will be notified via mail and GM Financial will report to the credit bureau agencies that the GM Financial account should be deleted from the victim's credit file.
• If GM Financial cannot establish the true identity of the claimant, or, in good faith, determines the claim to be invalid, the claimant will be notified via mail. The GM Financial account will not be deleted from the claimant's credit file.

If you have questions or concerns about your identity theft claim, email the Central Fraud department at creditfraud@gmfinancial.com. Include your name, phone number, account number, if applicable, and a description of your question or concern.

You can keep your online information safe by following these tips:

• Use a strong password that consists of upper and lowercase letters, numbers and symbols, and is different from other passwords you use. Avoid generic phrases or personal information, and never write down or share your passwords with anyone.
• Whenever available, use multi-factor authentication to provide extra security when you log in to your accounts.
• Use a secure, private Wi-Fi connection when accessing personal information. Update your phone and internet browsers regularly.
• Never give out info like bank account numbers, credit card info, date of birth, SSN or any other confidential information through email. GM Financial will never ask you for your password or one-time MyAccount authentication code by phone, text or email.

If you find that someone accessed your GM Financial account without your permission or have questions about your account security, please contact us immediately.